FAQ: Android

What version of the Android OS does AirWatch Support?  

AirWatch supports versions of Android 2.3 and higher. Kindle Fire is also supported with v2.1.2 of the AirWatch MDM Agent

 

Why can't I enroll my Android device through a web browser?

In order to enroll an Android device you need to install the AirWatch Agent from Google Play (Android Marketplace). Unlike iOS, the Agent is required to enroll Android devices. This is a platform restriction.

 

Which Android OEMs allow for the silent install or removal of apps?

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Are Google accounts required?

A Google account is required in order to access Google Play (Android Market) to download the AirWatch Agent and to use GCM (Google Cloud Messaging). For these reasons it is highly recommended for optimized management by AirWatch. Without this, the server cannot reach the device on-demand to send commands.

As of 5.17, admins have the option to require Google accounts or not. Without a Google account, devices will only get commands when they check-in based on the Agent Heartbeat interval. Note: Increasing the frequency of this interval will negatively affect battery life.

Disabling the requirement for Google accounts should only be implemented for devices that require this configuration (e.g. Kindle Fire).

A new account can be created here: https://accounts.google.com/NewAccount

 

Once the AirWatch Agent is installed, can the Google account be removed?

The Google account is actively used for sending commands through GCM and should remain on the device.

 

Can the same Google account be used on multiple Android devices?

Yes, the same Google account can be used on multiple devices.

 

Does AirWatch support Android Encryption?

Android 2.3 devices do not support encryption. If TouchDown is used, the mail container will be encrypted (see below).

Android 3.0 devices support full device encryption, but the end user must enable this. You can block mail for un-encrypted devices in the mail compliance section. In the Restrictions Payload of profiles, we can enable encryption on the external storage ONLY if a passcode is present. If Touchdown is used, the mail container will be encrypted (regardless of device encryption).

Android 4.0devices will also support full device encryption.

 

Can AirWatch configure Microsoft Exchange Active-Sync (EAS) on Android devices?

Yes - AirWatch integrates with the NitroDesk TouchDown app to configure EAS accounts on Android devices. The native mail client on most Android devices (with the exception of Samsung SAFE and HTC Devices) is not encrypted and does not provide the full functionality required for over-the-air configurations.

Please refer to the TouchDown FAQs article for more information.

 

Can AirWatch silently install and remove apps from Android devices?

Generic Android devices do not support silent install or silent removal of apps. This is possible, however, for certain Android devices with the advanced functionality made available by SAFE APIs.

 

How do you uninstall the AirWatch Agent on Android devices?

To uninstall the AirWatch Agent you must first remove it as the active "device administrator." This can be done under Settings > Security > Device Administrators. After deactivating AirWatch as the device administrator, the Agent can be uninstalled.

 

Does AirWatch support swipe with Android Devices?

AirWatch cannot enforce a swipe pattern for device passcode. There is not an API provided by Android to do this.

 

Is Google Cloud Messaging (GCM) supported on all Android devices?

GCM requires devices running Android 2.3 or higher that also have the Google Play Store application installed. It uses an existing connection for Google services. For pre-3.0 devices, this requires users to set up their Google account on their mobile devices. A Google account is not a requirement on devices running Android 4.0.4 or higher.

Kindle devices do not support GCM All Android devices having Android 2.3 or above should support GCM/C2DM.

 

Can AirWatch prevent devices from upgrading to the newer OS versions?

It is possible on SAFE v3+ devices by pushing a restrictions profile with the "Allow OTA Upgrade" option unchecked. It is not possible for other devices. 

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