Getting Started - Shared Device (7.0)

Manage Multi-User Devices with Shared Device Mode


AirWatch offers the ability to share mobile devices among your employees with either a single fixed configuration used by all end-users or unique configuration settings depending on the individual end-user, while maintaining device security at all times. Issuing a unique device to each employee can be expensive and, with this capability, is rendered unnecessary. AirWatch Shared Device/Multi-User Device functionality ensures security and authentication are in place for every unique end-user, and if applicable, allows specified end-users access to sensitive information.


When administering shared devices, first provision devices with applicable settings and restrictions prior to deploying devices to end-users. Once deployed, AirWatch utilizes a simple Login/Logout process for shared devices in which endusers simply enter their directory services or dedicated credentials in order to log in to a device in their name. Access to corporate resources including content, features, and applications is based on the end-user's role within the organization, so the features and resources available after device log in are configured for the needs of the individual end-user. The Login/Logout functions are self contained within the AirWatch Agent, so the device's enrollment status is never affected, and the device can be managed in the AirWatch Admin Console whether it is in use or not.



  • Android 2.3+ and iOS deviecs with AirWatch MDM Agent v4.2+
  • AirWatch 6.2+
  • Device enrolled to Organization Group that has Shared Device Mode enabled

Enabling Shared Device Mode

To enable Shared Device mode, navigate to Groups & Settings > All Settings > Devices & Users > General > Shared Device.




  1. Select any one of the following applicable radio button to enable the Group Assignment Mode that meets your shared device requirements:
    • Prompt User for Organization Group – Select the option to prompt the end-user to enter a valid Group ID and credentials to log in to a device, thereby allowing the device to leverage the settings, applications and content of a particular Organization Group.
    • Fixed Organization Group – Select the option to restrict the end-user to a particular Organization Group when they log in to a device. A Group ID is not required, but an end-user may be prompted to enter credentials to log in to a device.
    • User Group Organization Group – Select the option to use the User Group-to-Organization Group mapping configured in the AirWatch Admin Console to determine access to settings, applications, and content.
      • Note: The User Group-to-Organization Group mapping is done on the console. Navigate to Groups & Settings > All Settings > Devices & Users > General > Enrollment. Select the Grouping tab and fill in the required details.
  2. Always Prompt Terms of Use – Select this checkbox to prompt the end-user to accept Terms of Use agreement before logging into a device.
  3. Select the Auto Logout Enabled check box to configure automatic logout after a specific time period.
  4. Select the Enable Single App Mode check box to configure Single App Mode, which will lock the device into a single application when an end-user logs into a device.
    • Note: Single App Mode applies only to Supervised iOS devices.


Checking Devices Out/In

To check out a device:

  1. Launch the AirWatch agent on the device
  2. Enter your Group ID (if required), Username, and Password
  3. Select Check Out and Accept Terms of Use if required


To check in a device:

  1. Launch the AirWatch agent on the device
  2. Navigate to My Devices
  3. Select Check In and then “Yes” when prompted.



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