Introducing VMware AirWatch® Agent 6.2 for Android

The VMware AirWatch® team is excited to announce that AirWatch Agent 6.2 for Android is publicly available. 

What’s New in this App Version

  • Support for Android N: Enrollment and existing EMM support for all devices running Android 7.0 Nougat.
  • Marshmallow permissions in Enrollment Wizard: The introduction of the Android Marshmallow OS brings great usability and management features. One feature is a new application permissions model where the app requests to use a device feature (i.e. access to camera, location, etc.) at the time it is launched. This is different from Google’s traditional permissions model where the end user grants the application access to all the permissions it requires within Google Play at the time the application is downloaded. With Android Marshmallow’s runtime permissions framework, the end user has the option of granted or denying the application access to this feature at runtime. The end user also has the ability to turn these permissions on/off from within the devices applications settings. During enrollment, the end user can select which permissions to provide the Agent, along with the reasons why these permissions are required.
  • Enterprise wipe on reaching maximum number of failed attempts to login with SSO: If SSO is Enabled, the device will be Enterprise Wiped after the maximum number of failed attempts, after providing a warning and giving the user an option to use "Forgot Passcode" to reset their passcode. If SSO is Disabled, the app data will be wiped after the maximum number of failed attempts.
  • Integration with Google's SafetyNet APIs for Device Attestation: The SafetyNet service provides a method that the Agent can use to analyze the device where it is installed. The Agent uses software and hardware information on the device to create a profile of that device. The service then attempts to match the profile created to a list of device models that have passed Android compatibility testing. This check can help you decide if the device is configured in a way that is consistent with the Android platform specifications and has the capabilities to run your app.
  • Implemented generic OEM Service updates including:
    • Support for Janam and DLI devices
    • Restrictions for allowing USB Mass Storage on devices
    • Silent activation as device administrator during auto enrollment
  • Added the ability to enroll into Android for Work - Work Profile without adding a Google account: The end user does not get prompted for setting up a Google Play account for the Work profile during enrollment.

Bugs Fixed in this App Version

  • AAGNT-177041-Resolved issue with admins being unable to push apps through the AirWatch Agent.

  • AAGNT-177315-Resolved issue where AirWatch Agent launches itself on unlocking the device.

  • AAGNT-177287-Resolved issue with camera restriction not working with Generic OEM service.

  • AAGNT-177288-Resolved issue where disabling USB isn't disabling mass storage with Generic OEM service.

  • AAGNT-177579-Resolved issue with Android for Work enrollment prompting to install enterprise service from the Google Play Store when Require Service App/push from Play Store is enabled.

  • AAGNT-176477-ANR Executing service com.airwatch.androidagent/com.airwatch.agent.AWService

  • AAGNT-177080-Resolved issue with Amazon/ Certificate install fails on Rugged Android.

  • AAGNT-177443-Resolved issue with Agent losing Remove Profile command during Organization Group change.

  • AAGNT-176584-Android - Samsung ELM Service 3.0.1 - Beta 02 - CC Mode not enabled

  • AAGNT-174834-Resolved issue where Agent shows "Un-enrolling" if the device gets un-enrolled due to invalid Knox license key.

  • AAGNT-177456-ELM transition from 2.2 attempts to uninstall ELM service.

  • AAGNT-176536-Resolved issue where Agent doesn't configure F5 VPN if AnyConnect VPN profile is in 'Notification Action Pending' state.

  • AAGNT-176508-Resolved issue with Agent crashing on tapping Lotus Notes configured notification when the app is un-installed.

  • AAGNT-176157-Resolved issue with organization group change does removing Knox container if the organization group has no Knox configuration.

  • AAGNT-174979-Resolves issue with AirWatch Sampler not installing on Android 4.4.4 devices.

  • AAGNT-177304-Resolved issue with older Samsung devices not enrolling devices with an asset number greater than 6 digits.

  • AAGNT-176900- Resolved issue where Agent crashed on un-enroll after upgrade from to

  • AAGNT-175049-Resolved issue where force closing Agent by 3rd party apps kills Agent processes until it is re-launched.

  • AAGNT-177399-Resolved issue where Agent does not re-apply container profile automatically after validating KLM Knox key.

  • AAGNT-174163-Resolved issue with Agent crashing while opening link inside 'Intellectual Property Law' when Work Profile Chrome is disabled.

  • AAGNT-175691-Resolved issue with passcode grace period not working.

  • AAGNT-177312-Resolved issue with Android - Samsung ELM Service 3.0.2 - Beta 01 - Proxy PAC not applying after organization group change because server name stays the same.

  • AAGNT-176483-Resolved issue where Agent persists after device wipe.

  • AAGNT-176917- Resolved issue with Passcode profiles not parsing for sideload staging.

  • AAGNT-176685-Resolved issue with camera restriction not applying when configured in staging profile.

  • AAGNT-177108- [KK Only] Agent is closing automatically when we accept the SD card encryption confirmation prompt.

  • AAGNT-177247- ANR observed with Agent 6.1 and Kyocera Duraforce XD

  • AAGNT-176546- Resolved issue where moving device from ELM organization group to KLM organization group does not active KLM or create container.

  • AAGNT-177442- Resolved issue with error installing certificates for LG devices when passcode is not configured.

  • AAGNT-176628- Resolved issue where 'Continue' button isn't disabled during Token based authentication.

  • AAGNT-175693- Resolved issue with Android for Work enrollment with EAS profile using Inbox prompting to redirect to Google Play Store.

  • AAGNT-176370-Resolved issue with Nitro Desk Touchdown settings getting removed after re-apply even when corresponding EAS profile exists in Agent.

  • AAGNT-176517- Resolved issue where blocking numbers starting with "09" is also blocking numbers ending with "09".

  • AAGNT-177045- Resolved issue that allowed the enrollment process to continue without Installing OEM service even though Require Service App is enabled.

  • AAGNT-177294-Resolved issue where Agent prompts to change the passcode when pre-defined Passcode is set in profile (requiring Complex password) in some devices.

  • AAGNT-177109- Resolved issue where Text field is missing the phone number in the Agent.

  • AAGNT-176731-Resolved issue with migration from one EAS profile to another fails.

  • AAGNT-176526-Resolved issue where Android for Work- Device Owner mode does not prompt for new passcode to be entered after clear device passcode command on device with Passcode profile.

  • AAGNT-176607- Resolved issue with Agent not removing 'Update Password Requirements' notification immediately after setting the device passcode.

  • AAGNT-177004-Resolved issue with S/MIME Certificates not automatically configuring on Samsung devices.

  • AAGNT-176754- Resolved issue with Profile Remove and Install command not working when device is taken offline and brought online.

  • AAGNT-177379- Resolved issue with Agent not prompting for storage permission if denied when File Manager is performed.

  • AAGNT-177309- Resolved issue with AirWatch Agent 6.0 crashing on HTC Desire 500 devices when opened.

  • AAGNT-177503-Resolved issue with apps not installing and remaining stuck in Temp on Sony devices.

  • AAGNT-177053-Resolved issue with Android - Touchdown configuring inconsistently.

  • AAGNT-175168-Resolved issue where device enrolls when rebooted without entering the Google Domain password.

  • AAGNT-177124-Resolved issue where device does not check-in within the heartbeat time set on AirWatch Admin Console.

  • AAGNT-175122-Resolved issue where Agent crashes after applying F5 VPN confit if another F5 config was previously added manually.

  • AAGNT-177269-Resolved issue with error installing Pulse Secure Cert in Android for Work when device does not have a passcode configured.

Customer Impact

Take advantage of these updates by meeting the minimum requirements and downloading AirWatch Agent 6.2 for Android. 

Minimum Requirements

  • Android Ice Cream Sandwich (Android
  • AirWatch Admin Console 8.2+

How to Download AirWatch Agent 6.2 for Android

  • Prior Version is Installed – Direct end users to update the app when prompted. The application seamlessly updates over the existing application version without disrupting device enterprise functionality.
  • Prior Version is Not Installed – Direct end users to download it from the Google Play Store. 

Support Contact Information

To open a Support Request, please call your local AirWatch support line or submit a Support Request via myAirWatch

Best Regards,

The AirWatch Team

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