Getting ready for iOS 10 - Action required for customers using AirWatch applications

Application updates required for iOS 10 support

Customers that currently leverage any AirWatch iOS applications for iOS must take the following steps to ensure that iOS 10 is fully supported in your environment.

Any devices leveraging an earlier version of AirWatch applications will not be fully supported on iOS 10.  This can result in the issues outlined in the Getting Ready for iOS 10 article, including devices being incorrectly flagged as compromised.

Please subscribe to Product Announcements in myAirWatch to stay up-to-date on the latest AirWatch releases.  Announcements will be made for each of the applications outlined below.

End user communication

We have prepared an email template that can be sent from your executives and help desk team to ensure that users keep their applications up-to-date.  This template is available here.

AirWatch iOS applications

Prior to the release of iOS 10, please ensure your end users are leveraging at minimum the specified version of each iOS application below to fully support iOS 10.  Note that some of these applications are not yet available, but will be released in the coming weeks and updated in the chart below.  Each of these applications will be made available in the App Store prior to the release of iOS 10.

Note: All these versions are valid as of the date this article was last updated. 

App Version

Agent

5.3

Boxer

3.7

Browser

5.1.1

Container

2.3.0

Content Locker

3.1.1

Inbox

2.5.7

Tunnel

1.3.3

Video

1.1.1

Workspace ONE

2.0.1

AirWatch Teacher Tools will not have an iOS 10 compatible release.  Please refer to this article for more information if you are using Teacher Tools.

Pushing out applications updates to all assigned users (REQUIRED for Device-based VPP)

Administrators can issue a command to all assigned devices to update to the latest version of the app.  Apps that are deployed through device-based VPP cannot be automatically updated by users through the App Store and the update must be initiated by the administrators with the following steps:

  • In the AirWatch Console, navigate to any application.  If you would like to push out a command to update an application that is not currently managed by AirWatch (such as if the AirWatch Agent is downloaded manually from the iOS App Store), select to add this app to the Console.  When configuring deployment settings, make sure Make MDM Managed is selected and the deployment mode is set to On Demand.  This will assign the app to devices but will not yet issue any commands.
  • Select Manage Devices.

image001-88.png

  • From the Manage devices page you can issue a command to all devices with the app currently installed, or all devices assigned (on a page-by-page basis).  Note that you only have to complete one of the following steps:
    • To issue the command to all devices with the app currently installed, change the view filter to "Installed."  This will list all devices that currently have a version of the app installed.  Select Install On Filtered to issue a command to all of these devices.
    • To issue a command to all devices regardless of the current install status, click the checkbox that selects all devices.  Select Install On Selected.  This will issue an install command for all devices on the current page, so if there are multiple pages you can repeat the previous steps to issue all commands.

InstallOnSelected.png

Blocking/hiding the App Store

If you have a restriction that is blocking or hiding the App Store for end user devices, then these devices will not receive automatic app updates.  Make sure to temporarily disable this restriction to allow devices to update their applications.

 

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