Introducing VMware AirWatch® Samsung ELM Service 3.0.2 for Android

The VMware AirWatch® team is excited to announce that AirWatch Samsung ELM Service 3.0.2 for Android is publicly available. 

What’s New in this App Version

  • Allow Fingerprint Unlock
  • Allow Email Account Addition and Removal
  • Allow Passcode Visibility

Bugs Fixed in this App Version

  • AAGNT-175912: Resolved issue with username and password not populating automatically while configuring Samsung KNOX devices with Cisco VPN client.
  • AAGNT-176678: Resolved issue with Lockscreen Overlay position parameters not affecting overlay image on KitKat devices.
  • AAGNT-176780: Resolved issue where enrolling with required Samsung ELM service from Google Play Store does not automatically resume enrollment in the AirWatch Agent.
  • AAGNT-177113: Resolved issue where Bluetooth toggles on and off after the Restrictions profile is pushed to the device.
  • AAGNT-176872: Resolved issue with AirWatch Agent unenrolling after network timeout when transitioning to the Samsung ELM Service.
  • AAGNT-176631: Resolved issue with Samsung KNOX VPN error code 112 causing persistent notifications.
  • AAGNT-176901: Resolved issue where AirWatch Agent does not prompt to retry transition after Samsung ELM activation failure.
  • AAGNT-176663: Resolved issue where profiles were applying before device is enterprise enrolled.
  • AAGNT-174057: Resolved issue where SD Card Encryption fails to start even though SD Card is present in a device.
  • AAGNT-174551: Resolved issue with AirWatch Agent not automatically re-applying the previously not supported profiles when the AirWatch Agent detects install of the service.
  • AAGNT-176958: Resolved issue with whitelisting accounts using the “Allow Account Addition” restriction for Samsung KNOX not working as expected.
  • AAGNT-177044: Resolved issue where the Location setting is forced set when Collect Location Data is enabled in AirWatch Agent settings.
  • AAGNT-176989: Resolved issue with Samsung multi user not working as expected.

Customer Impact

Take advantage of these updates by meeting the minimum requirements and downloading AirWatch Samsung ELM Service 3.0.2 for Android. 

Minimum Requirements

  • Android 4.0+ (Ice Cream Sandwich and above)
  • Samsung SAFE 4.0+
  • AirWatch Console 8.2+

How to Download AirWatch Samsung ELM Service 3.0.2 for Android

  • Prior Version is Installed – Direct end users to update the app when prompted. The application seamlessly updates over the existing application version without disrupting device enterprise functionality.
  • Prior Version is Not Installed – Direct end users to download it from the Google Play Store. 

Support Contact Information

To open a Support Request, please call your local AirWatch support line or submit a Support Request via myAirWatch

Best Regards,

The AirWatch Team

Have more questions? Submit a request


Article is closed for comments.