On June 1st, 2016, AirWatch will retire the support email address firstname.lastname@example.org. Emails sent to email@example.com after this date will no longer create a Support Request. To open a Support Request, please call your local AirWatch support line or submit a Support Request via myAirWatch.
This change will only impact how you submit a Support Request. You will continue to receive confirmation emails when your Support Requests are submitted and updated by the AirWatch Support team. Just like today, you will be able to reply to those emails to update your open Support Requests without logging into myAirWatch.
Please note, emailing firstname.lastname@example.org after June 1st will result in a bounce back from AirWatch with instructions on how to open a Support Request.
Opening a Support Request in myAirWatch
- Login to myAirWatch (register here if you are a new user)
- Navigate to Support
- Click ‘Need Help?’ to launch the Support Wizard and submit a Support Request.