On-Premise Application APNs Certificate Renewal

Overview

Note: No action is required for AirWatch SaaS customers.


AirWatch uses Apple Push Notification Service (APNs) certificates to communicate with each MDM application on managed devices. These APNs certificates are what provide AirWatch with the ability apply settings to the AirWatch Workspace. 

The APNs certificates that AirWatch uses to communicate with the AirWatch Workspace is set to expire on September 2, 2014. On this date, this application will no longer be able to receive on-demand commands or updates from the AirWatch Admin Console. 

 

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Resolution

In order to prevent downtime associated with the AirWatch Workspace, all On-Premise customers who are utilizing this application must execute a script on their AirWatch database.

Instructions 

The following procedures can be performed on your production environment without any downtime.

1. Download the database script attached.


2. Place this file on the same server used to manage the AirWatch database.


3. Double click the .sql file to open SQL Server Management Studio

4. Verify that the active database is set to your AirWatch instance. Click Execute.

 

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5.  Wait a few moments until you see the "Query executed successfully" message. 

 

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6. AirWatch has now been updated with the latest certificate. In AirWatch v6.5 and below, you can verify this by navigating to System Settings > Device > iOS > APNs For Applications and reviewing the new expiration dates for the applications. For AirWatch v7.0+, navigate to Devices / Settings Devices & Users / Apple / Apple iOS / APNs for Applications.

 

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