Work Item status now available in My Workspace ONE

Work Item Status now available in My Workspace ONE

The VMware Workspace ONE Team is excited to announce that administrators can now look up the status of any work items tied to their support requests directly via My Workspace ONE.

You will know an existing support request is tied to a work item by the icon highlighted in the left column of the My Tickets view, as shown below.

SRs.png

Opening one of these requests will display the current status of the associated work item.  When a new version of a product that contains the appropriate fix is released, that version will be specified, as shown below.

Work_Item_Status.png

 

Support Contact Information

To receive support, either submit a ticket via the My Workspace ONE portal or call your local support line.

 

Best Regards,

The VMware Workspace ONE Team

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